Policies updated as of 4/15/19
We do NOT accept returns or exchanges. Because of the nature of vinyl products, we have no way to ensure that once items leave our facility that the quality of our products is not compromised. We highly recommend double checking your order before submitting to verify you are ordering the correct colors and material types. If you are unsure if something will work for your needs, we recommend ordering a test print or sample first.
If you have issues with your order arriving damaged, incorrect items were shipped, or other errors, please fill out this form and we will work with you on a prompt resolution. Please contact us about issues within 3 days of the order being delivered.
In the rare instance where a refund would need to be processed, it will only be issued in the form of store credit. The store credit will be issued as a coupon code and will be available for use for 6 months from the time it is issued. After this time has passed, the coupon will be expired and the customer will have forfeited the credit.
Order Add On Policy
Please contact us as soon as possible if you are wanting to add to your order. In most cases we can, but your order will be updated to the processing time based on the most recent order. We are more likely to be able to add onto printed vinyl orders than orders that contain non printed vinyl products only. In most cases, we will upgrade you to faster shipping or the additional shipping charges will cover the cost of the increased weight of your order. If there is any excess shipping credits after combining your order, they will not be refunded and will cover the costs associated with the extra labor it takes to manually pull your order out of our normal production process to ensure your orders get processed together.
Order Cancellation Policy
The production process of your order is normally started within a few hours of your order being placed. Because of this, we are usually not able to process cancellations. If you need to cancel your order, please contact us ASAP to find out if it is even possible.
We cannot guarantee cancellations on any orders but generally orders with printed vinyl can be cancelled if you contact us within 12 hours.
Orders containing only non-printed items are processed and shipped normally the same day, so these orders are not eligible to be cancelled.