★We are not responsible for issues with equipment, settings, or other errors.
★Because of the many factors that can affect your machine being able to work with our materials and the variety of setting options and machines out there, we do not make recommendations on what settings to set your machine at. Please contact your machine's manufacturer for recommendations.
When will my order ship? Do you offer rush options?
Our current PROCESSING time varies depending on what you are ordering. If an item we offer takes longer than one business day to be ready to ship, you will see MTO with a time frame in the title. This is the processing time for this item. If you order multiple items, all items will be shipped after the longest listed processing time. Most pattern vinyl ships within 3 business days. Custom items take longer. If your order is scheduled to ship on a holiday or weekend, it will ship the next business day.
If you would like to rush your order please contact us here to upgrade to the RUSH option. This option is not available at checkout and you must contact us to arrange this option.
Where do you ship to?
We ship to the following countries:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Malta, Netherlands, New Zealand, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and United States.
If we don't currently ship to your country, please contact us and we can get you a custom shipping quote and/or add your country!
While we are working on setting up the ability to ship international we may have issues. If you run into any issues that prevent you from completing your order, please contact us so we can look into it.
What are my payment options?
Our payment processing is setup through Shopify, Sezzle, and Paypal. If you don't have a Paypal account or would like to pay with a debit or credit card, you can still checkout with Paypal or you can use the standard option built into Shopify. We now offer Sezzle! Click here to find out about how Sezzle works.
Basically, for orders of $30 or more, you have the option to pay through Sezzle which allows you to break up your total into 4 equal payments. You will pay the first payment when you place the order and then the remaining payments will automatically process every two weeks through Sezzle. This option is based on approval through Sezzle. Please click on the link above about how Sezzle works for more information!
Even if you have used similar products in the past, our products may work differently, and we recommend watching our tutorials to make sure you are familiar with how OUR products work.
No returns will be accepted or refunds given for improper use of our products, equipment or setting issues, or other errors. We provide lots of resources and are more than happy to answer any questions you may have about how to use our products. If you feel that the issues you are having are from a material defect, please contact us.
What if I want to have something custom printed?
We can absolutely help with custom printing vinyl. Please click here to order custom vinyl sheets.
How do I know what product to order?
We offer 3 different types of vinyl.
651/Permanent: This product is standard adhesive vinyl that is used for outdoor decals, to decorate drinkware, etc. It can also be used on cell phone cases, laptops, and much more. It has a permanent adhesive.
NOTE: All of our specialty vinyl options available (glitter, chrome, fluorescent, etching, etc.) are permanent vinyl.
631/Removable: This product is a standard adhesive vinyl that is made specifically to not damage walls. It can be applied to walls and will not damage the wall or remove the paint when it is removed.
HTV/Heat Transfer: This is the type of vinyl you would want to decorate apparel. It can be heat applied with an iron or heat press.
If you would like more detailed information about each type of product we offer, please click here.
Do you offer other sizes?
Our printed vinyl is available in 6x6, 12x6, 12x12, and 12x24 inch sheets for each of our pattern listings. If you are looking to order larger rolls by the foot, please check out our roll options here. We can only make printed vinyl in one foot increments.
All of our Oracal, HTV sheets, and Specialty Vinyl are only available to purchase in the size options listed. We may in the future add additional sizes, so please check back or let us know if you are interested in anything specific!
Do you offer wholesale or bulk orders?
Please contact us if you think your order is a bulk order. We will provide you with a custom quote. If you are interested in wholesale options, please contact us to discuss what you are looking for.
Can I return or exchange my order? Can I cancel an order? Can I add to my order?
Please see our general policies here to learn about our return/exchange, add-on, and cancellation policies.
Does the Heat Transfer Vinyl Sheets come with the mask/carrier sheet?
Yes! When you purchase our HTV sheets, you will also receive the masking you will need.
The masking sheets can be reused multiple times so your order will include one (1) carrier sheet per 3 sheets of HTV ordered.
For example, if you order 1-3 sheets of 12x12, you will receive one 12x12 mask.
Also, if you order one 12x24 sheet and two 12x12 sheets, you will receive one 12x24 mask.
If you would like to order more masking, it can be purchased here.
Does your printed vinyl need to be laminated? How long does it last?
Our printed vinyl is rated for 3 years of outdoor use with no lamination, 6 years of outdoor use WITH lamination, 5 years of indoor use without lamination, and 200 years of indoor use without lamination if out of direct sunlight.
The ink we use has an anti-scratch agent which provides a high level of scratch resistance on smooth media (vinyl). Although this helps to decrease the likelihood of scratches, we would recommend adding laminate to vinyl that will be in contact with other items for products like key chains, drinkware, jewelry, etc.
How do I find out about new products and promotions?
Please join our Facebook group at here to learn more about new products and promotions!
How do I know when my order has shipped? How do I track my order?
When your order is shipped, you will receive an email from us with the subject "Your vinyl order is on it's way to you or ready to pickup from Smashing Ink!" If you click on the email and then the "View Order" button, it will have a link to the tracking information. If you chose local pickup, the tracking number will be the Box and Code to access your order for pickup.
You can also access your order history from our website here. You will need to login if you aren't logged into our website already. From this page, click the order number to open the order. This will pull up your order information including a clickable tracking number that will also redirect you to USPS to track your order.
Still have questions?
We have multiple ways to reach us!
The best way to contact us is via our website contact feature which can be found here.
You can also click on the black and white messenger bubble in the lower left hand corner of the screen. This will connect you to our chat program and we will respond to you via email.
You can email us directly or reply to any email we have sent you to get in touch with us.
To learn more about visiting our store, clickhere.
NOTE: We longer correspond with customers thru Facebook messenger or our Facebook page. The most efficient way to get ahold of us is through email with one of the options above.
We may take up to 48 hours to respond to emails during business hours. You will get an auto reply when you email us that breaks down some commonly answered questions. To help us get back to you in a timely manner, please make sure you read through this auto response to see if it answers your question or if there is any additional information we need from you to be able to answer your question. If you are inquiring about ordering, attaching the file, and providing the sizes and quantities needed will help us have the info we need to get back to you as quick as possible.