When will my order ship? Do you offer rush options?
Our current PROCESSING time is 2 to 3 BUSINESS DAYS. Orders are normally processed and shipped on the 3rd calendar day. If your order is scheduled to ship on a holiday or weekend, it will ship the next business day.
As of March 2017, we now have the option to rush your order! Please choose the RUSH shipping option at checkout which will upgrade you to ONE (1) BUSINESS day processing and Priority shipping.
If you would like to rush your order and the order has already been placed, please contact us to upgrade to the RUSH option.
If your order DOES NOT include printed vinyl, your order should ship within 1-2 days.
Where do you ship to?
As of June 2017, we ship to the following countries:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Malta, Netherlands, New Zealand, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and United States.
If we don't currently ship to your country, please contact us and we can get you a custom shipping quote and/or add your country!
While we are working on setting up the ability to ship international we may have issues. If you run into any issues that prevent you from completing your order, please contact us so we can look into it.
What are my payment options?
Our payment processing is setup through Shopify and Paypal. If you don't have a Paypal account or would like to pay with a debit or credit card, you can still checkout with Paypal or you can use the standard option built into Shopify.
Even if you have used similar products in the past, our products may work differently, and we recommend watching our tutorials to make sure you are familiar with how OUR products work.
No returns will be accepted or refunds given for improper use of our products, equipment or setting issues, or other errors. We provide lots of resources and are more than happy to answer any questions you may have about how to use our products. If you feel that the issues you are having are from a material defect, please contact us.
What if I want to have something custom printed?
We can absolutely help with custom printing vinyl. Please click here to order custom vinyl sheets.
How do I know what product to order?
We offer 3 different types of vinyl.
651/Permanent: This product is standard adhesive vinyl that is used for outdoor decals, to decorate drinkware, etc. It can also be used on cell phone cases, laptops, and much more. It has a permanent adhesive.
NOTE: All of our specialty vinyl options available (glitter, chrome, fluorescent, etching, etc.) are permanent vinyl.
631/Removable: This product is a standard adhesive vinyl that is made specifically to not damage walls. It can be applied to walls and will not damage the wall or remove the paint when it is removed.
HTV/Heat Transfer: This is the type of vinyl you would want to decorate apparel. It can be heat applied with an iron or heat press.
If you would like more detailed information about each type of product we offer, please click here.
Do you offer other sizes?
Our printed vinyl is available in 6x6, 12x6, 12x12, and 12x24 inch sheets for each of our pattern listings. If you are looking to order larger rolls by the foot, please check out our roll options here. We can only make printed vinyl in one foot increments.
All of our Oracal, HTV sheets, and Specialty Vinyl are only available to purchase in the size options listed. We may in the future add additional sizes, so please check back or let us know if you are interested in anything specific!
Do you offer wholesale or bulk orders?
We can absolutely help with bulk or wholesale orders. Please click here to learn more about our wholesale and bulk options. If you are looking to join our wholesale program, please click here to apply.
Can I return or exchange my order? Can I cancel an order?
We do NOT accept returns or exchanges. Because of the nature of vinyl products, we have no way to ensure that once items leave our facility that the quality of our products is not compromised. We highly recommend double checking your order before submitting to verify you are ordering the correct colors and material types. If you are unsure if something will work for your needs, we recommend ordering a test print or sample first. If you order something incorrectly, please contact us as soon as possible to see if we can update your order and get the correct items shipped out.
If you have issues with your order arriving damaged, incorrect items were shipped, or other errors, please fill out this form and we will work with you on a prompt resolution. Please contact us about issues within 3 days of the order being delivered.
The production process of your order is normally started within a few hours of your order being placed. Because of this, we are usually not able to process cancellations. If you need to cancel your order, please contact us ASAP to find out if it is an option.
We cannot guarantee cancellations on any orders but generally orders with printed vinyl can be cancelled if you contact us within 12 hours.
Orders containing only non-printed items are processed and shipped normally the same day, so these orders are not eligible to be cancelled.
Can I add to my order?
Please contact us as soon as possible if you are wanting to add to your order. In most cases we can, but your order will be updated to the processing time based on the most recent order. We are more likely to be able to add onto printed vinyl orders than orders that contain non printed vinyl products only because of how fast non-printed orders are shipped out.
In most cases, we will upgrade you to faster shipping or the additional shipping charges will cover the cost of the increased weight of your order. If there is any excess shipping credits after combining your order, they will not be refunded and will cover the costs associated with the extra labor it takes to manually pull your order out of our normal production process to ensure your orders get processed together.
Does the Heat Transfer Vinyl Sheets come with the mask/carrier sheet?
Yes! When you purchase our HTV sheets, you will also receive the masking you will need.
The masking sheets can be reused multiple times so your order will include one (1) carrier sheet per 3 sheets of HTV ordered.
For example, if you order 1-3 sheets of 12x12, you will receive one 12x12 mask.
Also, if you order one 12x24 sheet and two 12x12 sheets, you will receive one 12x24 mask.
If you would like to order more masking, it can be purchased here.
Does your printed vinyl need to be laminated? How long does it last?
Our printed vinyl is rated for 3 years of outdoor use with no lamination, 6 years of outdoor use WITH lamination, 5 years of indoor use without lamination, and 200 years of indoor use without lamination if out of direct sunlight.
The ink we use has an anti-scratch agent which provides a high level of scratch resistance on smooth media (vinyl). Although this helps to decrease the likelihood of scratches, we would recommend adding laminate to vinyl that will be in contact with other items for products like key chains, drinkware, jewelry, etc.
We will periodically have sales and deals available here and grab bags here.
How do I know when my order has shipped? How do I track my order?
When your order is shipped, you will receive an email from us (via ShipEasy) with the subject "Shipping confirmation for order #". If you click on the email, it will have a link to the tracking information.
You can also access your order history from our website here. You will need to login if you aren't logged into our website already. From this page, click the order number to open the order. This will pull up your order information including a clickable tracking number that will also redirect you to USPS to track your order.
Still have questions?
We have multiple ways to reach us!
The best way to contact us is via email. You can email us at firstname.lastname@example.org
You can also contact us via chat by clicking on the black and white messenger bubble in the lower left hand corner of the screen. This will connect you to our chat support. Sometimes the app doesn't notify us of new messages, so please make sure to add your email address so we can respond via email if needed.
To learn more about visiting our store, clickhere.
NOTE: this is the least likely way to get ahold of us. For some reason, our page messenger refuses to alert us of new messages. Sending us a PM on Facebook (below) is a better way to contact us on Facebook.
Keep in mind we normally answer questions/requests within 24 hours on week days. We try our best to get back to you as soon as possible but it may take up to 24 business hours for us to respond. If we don't respond in this time, you are more than welcome to send a followup message as more than likely we missed the original message unintentionally.
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