General Policies

Policies updated as of 9/23/19

Return/Exchange Policy

We now accept returns or exchanges. Our policy varies depending on the channel in which you purchased from us.

In Store

Purchases made in store that are returned or exchanged are subject to a 10% restocking fee. Any credit amount will need to be used to purchase additional items at the time of the return or the credit balance will be forfeited. Returned items are subject to inspection. If they are not in the same condition they were purchased in, we reserve the right to refuse to accept the return. Items cannot be used in any way and sealed rolls/packages must still be sealed to qualify.

Website

Purchases made online that are returned or exchanged are subject to a 10% restocking fee. Returned items are subject to inspection. We reserve the right to not credit the cost of items returned in less than new condition. Items cannot be used in any way and sealed rolls/packages must still be sealed to qualify for an exchange.

If items were shipped, they must be shipped back at the customer's expense and any refunds will be for the product cost only, less any restocking fees. You MUST contact us within 3 business days of receiving your order to inquire about returning your order. Any items returned to us without prior contact will not be returned and will not be refunded.

Any remaining credits will be setup as a store credit/coupon code that can be used for future purchases. These coupon codes will expire 2 months from the time they are issued.

Any orders placed online for local pickup are treated as in store returns/exchanges so please see details above.

Order Issues

If you have issues with your order arriving damaged, incorrect items were received, or other errors, please fill out this form and we will work with you on a prompt resolution. Please contact us about issues within 3 days of the order being delivered.

Refund Policy

In the rare instance where a refund would need to be processed, it will only be issued in the form of store credit. The store credit will be issued as a coupon code and will be available for use for 2 months from the time it is issued. After this time has passed, the coupon will be expired and the customer will have forfeited the credit. 

Order Add On Policy

Please contact us as soon as possible if you are wanting to add to your order. In most cases we can, but your order will be updated to the processing time based on the most recent order. We are more likely to be able to add onto printed vinyl orders than orders that contain non printed vinyl products only. In most cases, we will upgrade you to faster shipping or the additional shipping charges will cover the cost of the increased weight of your order. If there is any excess shipping credits after combining your order, they will not be refunded and will cover the costs associated with the extra labor it takes to manually pull your order out of our normal production process to ensure your orders get processed together. 

Order Cancellation Policy

The production process of your order is normally started within a few hours of your order being placed. Because of this, we are usually not able to process cancellations. If you need to cancel your order, please contact us ASAP to find out if it is even possible. 

We cannot guarantee cancellations on any orders but generally orders with printed vinyl can be cancelled if you contact us within 12 hours.

Orders containing only non-printed items are processed and shipped normally the same day, so these orders are not eligible to be cancelled.