Policies updated as of 3/16/21
The following items do NOT qualify to be returned:
-Custom products (transfers, sheets, decals, etc.)
-Clearance (anything with Clearance/Grab Bag in the title)
-Printed Rolls (anything over 12x24 inches in size)
-Any item that has been used
-Drop Ship Orders
-Any Apparel Items
-Any Drinkware Items
In order to qualify for a return or exchange:
-You must contact us within 3 business days of receiving your order
-Items must be in the same condition they were purchased in (must still be sealed)
If you are returning/exchanging items and a refund needs to be processed, you have two options for receiving a refund.
Option 1: Receive a refund to your original payment method for the total refund amount minus a 10% restocking fee.
Option 2: Receive a refund in the form of store credit (digital gift card) that is valid for 6 months from the date the refund is issued. A restocking fee does not apply to this option.
Bring the items back within 3 business days in the same condition they were in when purchased to exchange or return. Returned items are subject to inspection. If they are not in the same condition they were purchased in, we reserve the right to refuse to accept the return. Items cannot be used in any way and sealed rolls/packages must still be sealed to qualify.
If items were shipped, they must be shipped back at the customer's expense and any refunds will be for the product cost only. Shipping costs are non-refundable. You MUST contact us within 3 business days of receiving your order to inquire about returning your order. Any items returned to us without prior contact are not eligible to be returned, will not be sent back to the customer, and will not be eligible for a refund.
Returned items are subject to inspection. We reserve the right to not credit the cost of items returned in less than new condition. Items cannot be used in any way and sealed rolls/packages must still be sealed to qualify for an exchange.
Any orders placed online for local pickup are treated as in store returns/exchanges so please see details above.
If you have issues with your order arriving damaged, incorrect items were received, or other errors, please double check that you got something DIFFERENT than you ordered. If so, please contact us with information about the issue including photos (if applicable) within 3 days of the order being delivered.
If we are able to verify that an error or damage occurred, we will either refund you for the cost of the item or replace item with the issue. It is within our discretion to decide for each situation if a refund or replacement will be issued.
If items were damaged, sufficient photos of the damage and packaging are required for us to be able to file an insurance claim. If you are not able to provide us photos showing the damage, unfortunately we won't be able to refund or replace the items since we won't be able to file a claim for reimbursement.
Order Add On Policy
Please contact us as soon as possible if you are wanting to add to your order. In most cases we can, but your order will be updated to the processing time based on the most recent order. We are more likely to be able to add onto printed vinyl orders than orders that contain non printed vinyl products only. In most cases, we will upgrade you to faster shipping or the additional shipping charges will cover the cost of the increased weight of your order. If there is any excess shipping credits after combining your order, they will not be refunded and will cover the costs associated with the extra labor it takes to manually pull your order out of our normal production process to ensure your orders get processed together.
Order Cancellation Policy
The production process of your order is normally started within a few hours of your order being placed. Because of this, we are usually not able to process cancellations. If you need to cancel your order, please contact us ASAP to find out if it is even possible. When cancelling an order, if eligible, you will be able to choose one of the following options for your refund:
Option 1: Receive a refund to your original payment method for the total refund amount minus a 10% restocking/cancellation fee.
Option 2: Receive a refund in the form of store credit that is valid for 6 months from the date the refund is issued. A restocking/cancellation fee does not apply to this option.
We cannot guarantee cancellations on any orders but generally orders with printed vinyl can be cancelled if you contact us within 12 hours.
Orders containing only non-printed items are processed and shipped normally the same day, so these orders are not eligible to be cancelled.
If your order needs to be cancelled because you are wanting items printed that we are unable to print (copyright restrictions) or you did not allow enough time for the order to be processed based on our stated processing times, you will be refunded for your order minus a cancellation fee of 10% of your order total. We have our processing times and copyright policies clearly stated on our website for you to read before placing an order.
If we need to clarify something on your order or are waiting for your response about an order and don't hear back from you, we will automatically cancel the items on your order that we cannot proceed with if we are unable to get a response after 14 business days. If this happens, Option 1 above will be processed including a 10% cancellation fee. If you have a combination of custom items (needing response for) and ready to ship items, we will only cancel the portion of your order that we haven't heard back about.
If you are unsure about our processing times or copyright policies, we recommend contacting us BEFORE placing your order.
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