Please use this option to purchase CUSTOM printed heat transfers!
We do not print any designs or images that have a copyright or trademark.
Use the drop down menus to select your options and fill in the customization section before submitting your order.
Finish Type: Choose if your decal will be print and cut or will be a finished decal.
Largest Dimension: Choose the size based on the largest dimension and leave us a note of the specific dimensions your order should be. We normally scale it to the largest dimension size and then leave the other dimension the proportions it is by default.
Leave a note with details about your order and attach any files that we will need for your order. We will contact you to let you know about any applicable design fees and provide design mockups for approval before printing.
We reserve the right to cancel decal orders in the event that we are unable to process the order because of file issues, equipment limitations, design issues, copyright restrictions, or any other reason. We will contact you as soon as possible in the event we are not able to complete your order.
Once the design has been approved, your order will be shipped within our standard processing time of 3 to 5 BUSINESS DAYS.
There is a lot of details below about how this process works. Please read the description fully before ordering.
Important Notes about this Process
★Your design will be printed in full color on a white opaque material. After printing, the design will be cut out around the design. Because of this process, the final product MAY have a small white border and/or small areas or details of the design may not get cut out which will result in white in those areas. Please keep this in mind when placing your order.
★A PRINT READY file needs to be supplied or a design fee will apply.
★If your file is not print ready or your order needs to be designed, we will contact you prior to starting any part of your order to let you know upfront what design work and fees will apply. Design fees are not refundable and must be paid prior to any work being done.
★We offer two finish options. Please choose the one that works best for you.
Print & Cut Only: This option is perfect for crafters that just need their project made and cut. The transfer would still need to be weeded and the mask would need to be added (included).
Finished Transfer: This option is best for customers who aren't familiar with working with vinyl and want their product to be ready to go. The transfer will be printed, cut, weeded, and then the mask (carrier sheet) will be applied. Once the item is delivered, it would be ready to apply.
If you have any questions about ordering, please contact us BEFORE you purchase. Your order will be made as requested so please ask questions before placing the order.
When will my order ship? Do you offer rush options?
Our current PROCESSING time varies depending on what you are ordering. If an item we offer takes longer than one business day to be ready to ship, you will see MTO with a time frame in the title. This is the processing time for this item. If you order multiple items, all items will be shipped after the longest listed processing time. Most pattern vinyl ships within 3 business days. Custom items take longer. If your order is scheduled to ship on a holiday or weekend, it will ship the next business day.
If you would like to rush your order please contact us here to upgrade to the RUSH option. This option is not available at checkout and you must contact us to arrange this option.
Where do you ship to?
We ship to the following countries:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Malta, Netherlands, New Zealand, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and United States.
If we don't currently ship to your country, please contact us and we can get you a custom shipping quote and/or add your country!
While we are working on setting up the ability to ship international we may have issues. If you run into any issues that prevent you from completing your order, please contact us so we can look into it.
What are my payment options?
Our payment processing is setup through Shopify, Sezzle, and Paypal. If you don't have a Paypal account or would like to pay with a debit or credit card, you can still checkout with Paypal or you can use the standard option built into Shopify. We now offer Sezzle! Click here to find out about how Sezzle works.
Basically, for orders of $30 or more, you have the option to pay through Sezzle which allows you to break up your total into 4 equal payments. You will pay the first payment when you place the order and then the remaining payments will automatically process every two weeks through Sezzle. This option is based on approval through Sezzle. Please click on the link above about how Sezzle works for more information!
Even if you have used similar products in the past, our products may work differently, and we recommend watching our tutorials to make sure you are familiar with how OUR products work.
No returns will be accepted or refunds given for improper use of our products, equipment or setting issues, or other errors. We provide lots of resources and are more than happy to answer any questions you may have about how to use our products. If you feel that the issues you are having are from a material defect, please contact us.
What if I want to have something custom printed?
We can absolutely help with custom printing vinyl. Please click here to order custom vinyl sheets.
How do I know what product to order?
We offer 3 different types of vinyl.
651/Permanent: This product is standard adhesive vinyl that is used for outdoor decals, to decorate drinkware, etc. It can also be used on cell phone cases, laptops, and much more. It has a permanent adhesive.
NOTE: All of our specialty vinyl options available (glitter, chrome, fluorescent, etching, etc.) are permanent vinyl.
631/Removable: This product is a standard adhesive vinyl that is made specifically to not damage walls. It can be applied to walls and will not damage the wall or remove the paint when it is removed.
HTV/Heat Transfer: This is the type of vinyl you would want to decorate apparel. It can be heat applied with an iron or heat press.
If you would like more detailed information about each type of product we offer, please click here.
Do you offer other sizes?
Our printed vinyl is available in 6x6, 12x6, 12x12, and 12x24 inch sheets for each of our pattern listings. If you are looking to order larger rolls by the foot, please check out our roll options here. We can only make printed vinyl in one foot increments.
All of our Oracal, HTV sheets, and Specialty Vinyl are only available to purchase in the size options listed. We may in the future add additional sizes, so please check back or let us know if you are interested in anything specific!
Do you offer wholesale or bulk orders?
Please contact us if you think your order is a bulk order. We will provide you with a custom quote. If you are interested in wholesale options, please contact us to discuss what you are looking for.
Can I return or exchange my order? Can I cancel an order? Can I add to my order?
Please see our general policies here to learn about our return/exchange, add-on, and cancellation policies.
Does the Heat Transfer Vinyl Sheets come with the mask/carrier sheet?
Yes! When you purchase our HTV sheets, you will also receive the masking you will need.
The masking sheets can be reused multiple times so your order will include one (1) carrier sheet per 3 sheets of HTV ordered.
For example, if you order 1-3 sheets of 12x12, you will receive one 12x12 mask.
Also, if you order one 12x24 sheet and two 12x12 sheets, you will receive one 12x24 mask.
If you would like to order more masking, it can be purchased here.
Does your printed vinyl need to be laminated? How long does it last?
Our printed vinyl is rated for 3 years of outdoor use with no lamination, 6 years of outdoor use WITH lamination, 5 years of indoor use without lamination, and 200 years of indoor use without lamination if out of direct sunlight.
The ink we use has an anti-scratch agent which provides a high level of scratch resistance on smooth media (vinyl). Although this helps to decrease the likelihood of scratches, we would recommend adding laminate to vinyl that will be in contact with other items for products like key chains, drinkware, jewelry, etc.
How do I know when my order has shipped? How do I track my order?
When your order is shipped, you will receive an email from us with the subject "Your vinyl order is on it's way to you or ready to pickup from Smashing Ink!" If you click on the email and then the "View Order" button, it will have a link to the tracking information. If you chose local pickup, the tracking number will be the Box and Code to access your order for pickup.
You can also access your order history from our website here. You will need to login if you aren't logged into our website already. From this page, click the order number to open the order. This will pull up your order information including a clickable tracking number that will also redirect you to USPS to track your order.
Still have questions?
We have multiple ways to reach us!
The best way to contact us is via our website contact feature which can be found here.
You can also click on the black and white messenger bubble in the lower left hand corner of the screen. This will connect you to our chat program and we will respond to you via email.
To learn more about visiting our store, clickhere.
NOTE: this is the least likely way to get ahold of us. For some reason, our page messenger refuses to alert us of new messages. Sending us a PM on Facebook (below) is a better way to contact us on Facebook.
Keep in mind we normally answer questions/requests within 24 hours on week days. We try our best to get back to you as soon as possible but it may take up to 24 business hours for us to respond. If we don't respond in this time, you are more than welcome to send a followup message as more than likely we missed the original message unintentionally.