Shipping Details and Policies
Shipping Costs are calculated automatically by weight. Our shipping costs are setup based on the best option for you and available options based on the weight of your order. Our prices cannot be adjusted and are based upon USPS rates. These prices may change at any time. If you feel the shipping is calculating incorrectly, please contact us and we can verify if there is an error. We offer free shipping for orders over $50 in the US only.
Countries We Ship To
We ship to the following countries:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Malta, Netherlands, New Zealand, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and United States.
If we don't currently ship to your country, please contact us and we can get you a custom shipping quote and/or add your country!
While we are working on setting up the ability to ship international we may have issues. If you run into any issues that prevent you from completing your order, please contact us so we can look into it.
Items shipped from the US to other countries may be subject to custom fees and other charges. These charges are the responsibility of the buyer. All custom forms will be filled out properly and items will be declared as "merchandise" for the actual value of the items. When we send out orders, they will include tracking. Tracking may not update past a certain point in the process of it getting to you. We are not responsible for orders that are lost in transit.
We ship via United States Postal Service. Our shipping options are setup to automatically calculate shipping costs for First Class and Priority Shipping. If you would like a quote on Express (1 Business Day) Shipping, please contact us prior to placing your order.
If you need items sooner than our standard processing time frames, we may have options to get your items to you faster by either RUSHING your order or upgrading to EXPRESS (overnight) shipping. Please contact us and let us know when you need your items and we will let you know if this is possible and what your options are.
We offer the ability to pick up your orders if you are local. This shipping method is automatically available at checkout. Please ONLY use this option if you are actually local. When your order is ready for pickup, you will get an email with tracking information and your tracking number will be the code and Box that your item is in. The box is accessible 24/7 for your convenience.
Treasure Valley Delivery
Since we have relocated to Nampa, Idaho, we no longer offer delivery options. If you are not able to pickup your order in Nampa, please choose one of our shipping methods.
Orders are rolled and packaged in plastic tubing and then sent in a square or round tube. If you prefer to have your order mailed flat, please make a note of this at checkout. We will make every effort to ship flat but depending on the contents of your order, this may not be possible. We are working on offering a flat shipping option soon! Orders with sheets larger than 12x12 cannot be sent flat. Orders including 6x6 sheets only are mailed flat. Larger orders are normally rolled and packaged in plastic tubing and then sent in a flat rate box. We reserve the right to package and ship order in the most cost effective way possible. Faux leather orders containing no vinyl may be sent in a flexible polymailer.
Shipping Notifications and Tracking
Once an order is shipped, our system will automatically send an email to notify you and provide tracking. The information in this email will link you to the USPS website to track your package. You can also access your order history from our website to find details about your order including tracking information.
Once an order is shipped the tracking information you are able to see is the SAME information we have access to. If you are having delivery issues, please contact your LOCAL post office branch with your tracking information for assistance.
The only instance where we are able to assist after your order has shipped is if the order was damaged, or your order is incorrect.
Please double check that what you received is different from what your order invoice says before contacting us. We are human and mistakes happen but we will make sure to correct any issues. In most cases, we will get replacements for incorrect or damaged orders sent out within one business day of when you contact us. To ensure we get all the necessary information to correct the issue, please use this form to contact us. This is for INCORRECT or DAMAGED orders only.
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