Shipping Details and Policies
Shipping Costs are calculated automatically by weight. Our shipping costs are setup based on the best option for you and available options based on the weight of your order. Our prices cannot be adjusted and are based upon USPS rates. These prices may change at any time. If you feel the shipping is calculating incorrectly, please contact us and we can verify if there is an error. We offer free shipping on select items for orders over $50 in the US only.
The items that do NOT qualify for our FREE shipping promotion include but are not limited to: Drop shipped rolls, apparel, drinkware, large rolls, transfer tape, cutting mats, and large signage
Countries We Ship To
We ship to the following countries:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Malta, Netherlands, New Zealand, Portugal, Slovakia, Slovenia, Spain, Sweden, and United States.
As of 2021, we do NOT ship to the United Kingdom because of regulation changes. We do still ship to the UK through our Etsy shop only.
If we don't currently ship to your country, please contact us and we can get verify if we are able to ship to you and if so, get you a custom shipping quote and/or add your country!
While we are working on setting up the ability to ship international we may have issues. If you run into any issues that prevent you from completing your order, please contact us so we can look into it.
Items shipped from the US to other countries may be subject to custom fees and other charges. These charges are the responsibility of the buyer. All custom forms will be filled out properly and items will be declared as "merchandise" for the actual value of the items. When we send out orders, they will include tracking. Tracking may not update past a certain point in the process of it getting to you. We are not responsible for orders that are lost in transit.
We ship via United States Postal Service. Our shipping options are setup to automatically calculate shipping costs for First Class and Priority Shipping. If you would like a quote on Express (1 Business Day) Shipping, please contact us prior to placing your order.
If you need items sooner than our standard processing time frames, we may have options to get your items to you faster by either RUSHING your order or upgrading to EXPRESS (overnight) shipping. Please contact us and let us know when you need your items and we will let you know if this is possible and what your options are. Click here for more details about our processing and shipping time frames.
We offer the ability to pick up your orders if you are local. This shipping method is automatically available at checkout. Please ONLY use this option if you are actually local. When your order is ready for pickup, you will get an email with tracking information and your tracking number will be the code and Box that your item is in. The box is accessible 24/7 for your convenience.
Treasure Valley Delivery
Since we have relocated to Nampa, Idaho, we no longer offer delivery options. If you are not able to pickup your order in Nampa, please choose one of our shipping methods.
Orders are rolled and packaged in plastic tubing and then sent in a square or round tube. If you prefer to have your order mailed flat, please make a note of this at checkout. We will make every effort to ship flat but depending on the contents of your order, this may not be possible. We are working on offering a flat shipping option soon! Orders with sheets larger than 12x12 cannot be sent flat. Orders including 6x6 sheets only are mailed flat. Larger orders are normally rolled and packaged in plastic tubing and then sent in a flat rate box. We reserve the right to package and ship order in the most cost effective way possible. Faux leather orders containing no vinyl may be sent in a flexible polymailer.
Shipping Notifications and Tracking
Once an order is shipped, our system will automatically send an email to notify you and provide tracking. The information in this email will link you to the USPS website to track your package. You can also access your order history from our website to find details about your order including tracking information.
Once an order is shipped, the tracking information you are able to see is the SAME information we have access to. If you are having delivery issues, please contact your LOCAL post office branch with your tracking information for assistance. We have no control over shipping delays and missing packages.
The only instance where we are able to assist after your order has shipped is if the order was damaged, or your order is incorrect.
If you have issues with your order arriving damaged, incorrect items were received, or other errors, please double check that you got something DIFFERENT than you ordered. If so, please contact us with information about the issue including photos (if applicable) within 3 days of the order being delivered.
If we are able to verify that an error or damage occurred, we will either refund you for the cost of the item or replace item with the issue. It is within our discretion to decide for each situation if a refund or replacement will be issued.
If items were damaged, sufficient photos of the damage and packaging are required for us to be able to file an insurance claim. If you are not able to provide us photos showing the damage, unfortunately we won't be able to refund or replace the items since we won't be able to file a claim for reimbursement.
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