Custom Listing - Elaine Gross

When will my order ship? Do you offer rush options?

Our current PROCESSING time varies depending on what you are ordering. If an item we offer takes longer than one business day to be ready to ship, you will see MTO with a time frame in the title. This is the processing time for this item. If you order multiple items, all items will be shipped after the longest listed processing time. Most pattern vinyl ships within 3 business days. Custom items take longer. If your order is scheduled to ship on a holiday or weekend, it will ship the next business day.

If you would like to rush your order  please contact us here to upgrade to the RUSH option. This option is not available at checkout and you must contact us to arrange this option.

Where do you ship to?

We ship to the following countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Malta, Netherlands, New Zealand, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and United States.

If we don't currently ship to your country, please contact us and we can get you a custom shipping quote and/or add your country!

While we are working on setting up the ability to ship international we may have issues. If you run into any issues that prevent you from completing your order, please contact us so we can look into it.

What are my payment options?

Our payment processing is setup through Shopify, Sezzle, and Paypal. If you don't have a Paypal account or would like to pay with a debit or credit card, you can still checkout with Paypal or you can use the standard option built into Shopify. We now offer Sezzle! Click here to find out about how Sezzle works.

Basically, for orders of $30 or more, you have the option to pay through Sezzle which allows you to break up your total into 4 equal payments. You will pay the first payment when you place the order and then the remaining payments will automatically process every two weeks through Sezzle. This option is based on approval through Sezzle. Please click on the link above about how Sezzle works for more information!

How do I use the products?

Please visit http://howto.smashinginkvinyl.com to watch our tutorial videos that walk you through how to properly use our products.

Even if you have used similar products in the past, our products may work differently, and we recommend watching our tutorials to make sure you are familiar with how OUR products work.

No returns will be accepted or refunds given for improper use of our products, equipment or setting issues, or other errors. We provide lots of resources and are more than happy to answer any questions you may have about how to use our products. If you feel that the issues you are having are from a material defect, please contact us.

What if I want to have something custom printed?

We can absolutely help with custom printing vinyl. Please click here to order custom vinyl sheets.

How do I know what product to order?

We offer 3 different types of vinyl.

651/Permanent: This product is standard adhesive vinyl that is used for outdoor decals, to decorate drinkware, etc. It can also be used on cell phone cases, laptops, and much more. It has a permanent adhesive.

NOTE: All of our specialty vinyl options available (glitter, chrome, fluorescent, etching, etc.) are permanent vinyl.

631/Removable: This product is a standard adhesive vinyl that is made specifically to not damage walls. It can be applied to walls and will not damage the wall or remove the paint when it is removed.

HTV/Heat Transfer: This is the type of vinyl you would want to decorate apparel. It can be heat applied with an iron or heat press.

If you would like more detailed information about each type of product we offer, please click here.

Do you offer other sizes?

Our printed vinyl is available in 6x6, 12x6, 12x12, and 12x24 inch sheets for each of our pattern listings. If you are looking to order larger rolls by the foot, please check out our roll options here. We can only make printed vinyl in one foot increments.

All of our Oracal, HTV sheets, and Specialty Vinyl are only available to purchase in the size options listed. We may in the future add additional sizes, so please check back or let us know if you are interested in anything specific!

Do you offer wholesale or bulk orders?

Please contact us if you think your order is a bulk order. We will provide you with a custom quote. If you are interested in wholesale options, please contact us to discuss what you are looking for.

Can I return or exchange my order? Can I cancel an order? Can I add to my order?

Please see our general policies here to learn about our return/exchange, add-on, and cancellation policies.

Does the Heat Transfer Vinyl Sheets come with the mask/carrier sheet?

Yes! When you purchase our HTV sheets, you will also receive the masking you will need.

The masking sheets can be reused multiple times so your order will include one (1) carrier sheet per 3 sheets of HTV ordered.

For example, if you order 1-3 sheets of 12x12, you will receive one 12x12 mask.

Also, if you order one 12x24 sheet and two 12x12 sheets, you will receive one 12x24 mask.

If you would like to order more masking, it can be purchased here.

Does your printed vinyl need to be laminated? How long does it last?

Our printed vinyl is rated for 3 years of outdoor use with no lamination, 6 years of outdoor use WITH lamination, 5 years of indoor use without lamination, and 200 years of indoor use without lamination if out of direct sunlight.

The ink we use has an anti-scratch agent which provides a high level of scratch resistance on smooth media (vinyl). Although this helps to decrease the likelihood of scratches, we would recommend adding laminate to vinyl that will be in contact with other items for products like key chains, drinkware, jewelry, etc.

Glitter Laminate can be found here.

Clear Laminate can be found here.

Instructions on how to apply laminate can be found at: http://howto.smashinginkvinyl.com

How do I find out about new products and promotions?

Please join our Facebook group at here to learn more about new products and promotions!

How do I know when my order has shipped? How do I track my order?

When your order is shipped, you will receive an email from us  with the subject "Your vinyl order is on it's way to you or ready to pickup from Smashing Ink!" If you click on the email and then the "View Order" button, it will have a link to the tracking information. If you chose local pickup, the tracking number will be the Box and Code to access your order for pickup.

You can also access your order history from our website here. You will need to login if you aren't logged into our website already. From this page, click the order number to open the order. This will pull up your order information including a clickable tracking number that will also redirect you to USPS to track your order.

Still have questions?

We have multiple ways to reach us!

The best way to contact us is via our website contact feature which can be found here.

You can also click on the black and white messenger bubble in the lower left hand corner of the screen. This will connect you to our chat program and we will respond to you via email.

You can email us directly or reply to any email we have sent you to get in touch with us.

To learn more about visiting our store, click here.

Like our Facebook Page 

NOTE: We longer correspond with customers thru Facebook messenger or our Facebook page. The most efficient way to get ahold of us is through email with one of the options above.

We may take up to 48 hours to respond to emails during business hours. You will get an auto reply when you email us that breaks down some commonly answered questions. To help us get back to you in a timely manner, please make sure you read through this auto response to see if it answers your question or if there is any additional information we need from you to be able to answer your question. If you are inquiring about ordering, attaching the file, and providing the sizes and quantities needed will help us have the info we need to get back to you as quick as possible.

Policies updated as of 3/16/21

Return/Exchange Policy

The following items do NOT qualify to be returned:

-Custom products (transfers, sheets, decals, etc.)
-Clearance (anything with Clearance/Grab Bag in the title)
-Printed Rolls (anything over 12x24 inches in size)
-Any item that has been used
-Drop Ship Orders
-Any Apparel Items
-Any Drinkware Items

In order to qualify for a return or exchange:
-You must contact us within 3 business days of receiving your order
-Items must be in the same condition they were purchased in (must still be sealed)

Refund Policy

If you are returning/exchanging items and a refund needs to be processed, you have two options for receiving a refund.

Option 1: Receive a refund to your original payment method for the total refund amount minus a 10% restocking fee.

Option 2: Receive a refund in the form of store credit (digital gift card) that is valid for 6 months from the date the refund is issued. A restocking fee does not apply to this option.

Return/Exchange Process

In Store

Bring the items back within 3 business days in the same condition they were in when purchased to exchange or return. Returned items are subject to inspection. If they are not in the same condition they were purchased in, we reserve the right to refuse to accept the return. Items cannot be used in any way and sealed rolls/packages must still be sealed to qualify.

Online

If items were shipped, they must be shipped back at the customer's expense and any refunds will be for the product cost only. Shipping costs are non-refundable. You MUST contact us within 3 business days of receiving your order to inquire about returning your order. Any items returned to us without prior contact are not eligible to be returned, will not be sent back to the customer, and will not be eligible for a refund.

Returned items are subject to inspection. We reserve the right to not credit the cost of items returned in less than new condition. Items cannot be used in any way and sealed rolls/packages must still be sealed to qualify for an exchange.

Any orders placed online for local pickup are treated as in store returns/exchanges so please see details above.

Order Issues

If you have issues with your order arriving damaged, incorrect items were received, or other errors, please double check that you got something DIFFERENT than you ordered. If so, please contact us with information about the issue including photos (if applicable) within 3 days of the order being delivered. 

If we are able to verify that an error or damage occurred, we will either refund you for the cost of the item or replace item with the issue. It is within our discretion to decide for each situation if a refund or replacement will be issued.

If items were damaged, sufficient photos of the damage and packaging are required for us to be able to file an insurance claim. If you are not able to provide us photos showing the damage, unfortunately we won't be able to refund or replace the items since we won't be able to file a claim for reimbursement.

Order Add On Policy

Please contact us as soon as possible if you are wanting to add to your order. In most cases we can, but your order will be updated to the processing time based on the most recent order. We are more likely to be able to add onto printed vinyl orders than orders that contain non printed vinyl products only. In most cases, we will upgrade you to faster shipping or the additional shipping charges will cover the cost of the increased weight of your order. If there is any excess shipping credits after combining your order, they will not be refunded and will cover the costs associated with the extra labor it takes to manually pull your order out of our normal production process to ensure your orders get processed together. 

Order Cancellation Policy

The production process of your order is normally started within a few hours of your order being placed. Because of this, we are usually not able to process cancellations. If you need to cancel your order, please contact us ASAP to find out if it is even possible. When cancelling an order, if eligible, you will be able to choose one of the following options for your refund:

Option 1: Receive a refund to your original payment method for the total refund amount minus a 10% restocking/cancellation fee.

Option 2: Receive a refund in the form of store credit that is valid for 6 months from the date the refund is issued. A restocking/cancellation fee does not apply to this option.

We cannot guarantee cancellations on any orders but generally orders with printed vinyl can be cancelled if you contact us within 12 hours.

Orders containing only non-printed items are processed and shipped normally the same day, so these orders are not eligible to be cancelled.

If your order needs to be cancelled because you are wanting items printed that we are unable to print (copyright restrictions) or you did not allow enough time for the order to be processed based on our stated processing times, you will be refunded for your order minus a cancellation fee of 10% of your order total. We have our processing times and copyright policies clearly stated on our website for you to read before placing an order.

If we need to clarify something on your order or are waiting for your response about an order and don't hear back from you, we will automatically cancel the items on your order that we cannot proceed with if we are unable to get a response after 14 business days. If this happens, Option 1 above will be processed including a 10% cancellation fee. If you have a combination of custom items (needing response for) and ready to ship items, we will only cancel the portion of your order that we haven't heard back about.

If you are unsure about our processing times or copyright policies, we recommend contacting us BEFORE placing your order.

Shipping Costs

Shipping Costs are calculated automatically by weight. Our shipping costs are setup based on the best option for you and available options based on the weight of your order. Our prices cannot be adjusted and are based upon USPS rates. These prices may change at any time. If you feel the shipping is calculating incorrectly, please contact us and we can verify if there is an error. We offer free shipping on select items for orders over $75 in the US only.

The items that do NOT qualify for our FREE shipping promotion include but are not limited to: Drop shipped rolls, apparel, drinkware, large rolls, transfer tape, cutting mats, and large signage

Countries We Ship To

We ship to the following countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxemburg, Malta, Netherlands, New Zealand, Portugal, Slovakia, Slovenia, Spain, Sweden, and United States.

As of 2021, we do NOT ship to the United Kingdom because of regulation changes. We do still ship to the UK through our Etsy shop only. 

If we don't currently ship to your country, please contact us and we can get verify if we are able to ship to you and if so, get you a custom shipping quote and/or add your country!

While we are working on setting up the ability to ship international we may have issues. If you run into any issues that prevent you from completing your order, please contact us so we can look into it.

International Shipping

Items shipped from the US to other countries may be subject to custom fees and other charges. These charges are the responsibility of the buyer. All custom forms will be filled out properly and items will be declared as "merchandise" for the actual value of the items. When we send out orders, they will include tracking. Tracking may not update past a certain point in the process of it getting to you. We are not responsible for orders that are lost in transit.

Shipping Methods

We ship via United States Postal Service. Our shipping options are setup to automatically calculate shipping costs for First Class and Priority Shipping. If you would like a quote on Express (1 Business Day) Shipping, please contact us prior to placing your order.

RUSH Processing

If you need items sooner than our standard processing time frames, we may have options to get your items to you faster by either RUSHING your order or upgrading to EXPRESS (overnight) shipping. Please contact us and let us know when you need your items and we will let you know if this is possible and what your options are. Click here for more details about our processing and shipping time frames.

Local Pickup

We offer the ability to pick up your orders if you are local. This shipping method is automatically available at checkout. Please ONLY use this option if you are actually local. When your order is ready for pickup, you will get an email with tracking information and your tracking number will be the code and Box that your item is in. The box is accessible 24/7 for your convenience.

Treasure Valley Delivery

Since we have relocated to Nampa, Idaho, we no longer offer delivery options. If you are not able to pickup your order in Nampa, please choose one of our shipping methods.

Packaging Details

Orders are rolled and packaged in plastic tubing and then sent in a square or round tube. If you prefer to have your order mailed flat, please make a note of this at checkout. We will make every effort to ship flat but depending on the contents of your order, this may not be possible. We are working on offering a flat shipping option soon! Orders with sheets larger than 12x12 cannot be sent flat. Orders including 6x6 sheets only are mailed flat. Larger orders are normally rolled and packaged in plastic tubing and then sent in a flat rate box. We reserve the right to package and ship order in the most cost effective way possible. Faux leather orders containing no vinyl may be sent in a flexible polymailer.

Shipping Notifications and Tracking

Once an order is shipped, our system will automatically send an email to notify you and provide tracking. The information in this email will link you to the USPS website to track your package. You can also access your order history from our website to find details about your order including tracking information.

Shipping Issues

Once an order is shipped, the tracking information you are able to see is the SAME information we have access to. If you are having delivery issues, please contact your LOCAL post office branch with your tracking information for assistance. We have no control over shipping delays and missing packages.

The only instance where we are able to assist after your order has shipped is if the order was damaged, or your order is incorrect.

Order Issues

If you have issues with your order arriving damaged, incorrect items were received, or other errors, please double check that you got something DIFFERENT than you ordered. If so, please contact us with information about the issue including photos (if applicable) within 3 days of the order being delivered. 

If we are able to verify that an error or damage occurred, we will either refund you for the cost of the item or replace item with the issue. It is within our discretion to decide for each situation if a refund or replacement will be issued.

If items were damaged, sufficient photos of the damage and packaging are required for us to be able to file an insurance claim. If you are not able to provide us photos showing the damage, unfortunately we won't be able to refund or replace the items since we won't be able to file a claim for reimbursement.

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